Job Posting: Veterans Services Agent

contribute's picture

he MetroWest Veterans' Services District Seeks a 15 hours/week Veterans' Agent

$18.00 per hour

Up to $19.50 per hour upon completion of in-training period.

Work schedule generally is Tuesdays 12:00 PM to 4:00 PM; Wednesdays 9 AM to 4:30 PM and

Fridays 8 AM to 12 Noon. Tuesdays are in Hopkinton and Thursdays are in Medway

Work schedule to be finalized with successful candidate.

Massachusetts Department of Veteran Services Certification is required.

Massachusetts Veterans' Services Officers Association may be offered.

Under the direction of the Director, the Veterans' Agent delivers essential services to Veterans and their eligible dependents residing in the communities of the district (Ashland, Holliston, Hopkinton and Medway) in the administration of federal, state and local benefits to assist veterans, widows and dependents in accordance with Massachusetts General Laws (MGL) Chapter 115 and Regulations of the United States Veterans Administration.

Assists eligible veterans and family members in filing for benefits from the U.S. Department of Veterans' Affairs (VA) and the Commonwealth of Massachusetts such as; the GI Bill, disability claims, pension claims, tax exemptions, bonuses and burial benefits. Will be required to perform duties as the Acting Director in the absence of the Director. The Agent will participate in the observance of Memorial Day and Veterans' Day in one of the communities.

The Veterans' Agent is required to attend initial training on Veterans Benefits and annual training conducted by the Massachusetts Department of Veterans' Services. The Veterans' Agent must be Certified as a Veterans Services Officer (VSO) within one year of hire and maintain certification per Massachusetts General Laws.


Candidate must be an honorably discharged United States Veteran as defined by clause Forty-Three of Section Seven of Chapter Four of Massachusetts General Laws. (MGL Chapter 4, Section 7, Clause 43). Those possessing a discharge Under Honorable or General Discharge may be considered on a case by case basis.

High School Equivalency. Associate’s Degree in Health and Human Services, Business Administration, or a related field Preferred. Extensive knowledge of both Federal and State Veterans' Benefits will be considered in lieu of a degree

Knowledge in the use of electronic media, including proficiency in the use of Google Suite and/or MS Office Suite. Must have the capacity to easily adapt to various internet-based programs including the effective research and extracting of information from various web-sites pertinent to Veterans' benefits.

Excellent oral and written communication, as well as exceptional public relations.

Must possess a valid state driver’s license and the use of a reliable motor vehicle.

→ Selected candidate submit a copy of their last Certificate of Release or Discharge from Active Duty, ←

(DD Form 214 or similar Department of Defense/War Department Form) at time of interview.

Internal/External Applicants: To be considered for this vacancy, please submit the required Application for Employment to [email protected] no later than 4:30 PM, Thursday, April 4, 2019. You may also include a cover letter and resume; however, the Application for Employment is required. Applications will also be accepted via walk-in or mail at: Town Hall, Human Resources Department, 18 Main Street, Hopkinton, MA 01748. The Town of Hopkinton is an equal opportunity employer and encourages diversity.