8 April, 2014
Golden Pond Assisted Living of Caring Stars Community has been selected as a "Caring Star" of 2014, as part of an annual nationwide program honoring service excellence based on consumer ratings and reviews posted on Caring.com, the leading senior care website. In reviews from families, seniors, and others concerned about assisted living and Alzheimer’s care, Golden Pond Assisted Living captured a 5-star consumer rating (the highest possible score), while also meeting other qualifying criteria for the honor.
Katy Tavares, Executive Director, said: "We appreciate that we’ve received such positive feedback from families about the services we offer, and we thank Caring.com for recognizing our community as a Caring Star. We strive daily to delivery high-quality care for our residents, and this award helps validate our delivery on that promise."
Families across the country are increasingly seeking insights provided by online reviews to help guide important senior care decisions for their loved ones. In 2013 research conducted by Caring.com, 60% of family caregivers indicated that they used the Internet when researching senior care service providers, and two-thirds of family caregivers took to the Web after noticing signs of memory loss in a loved one. A combined 94% percent find online reviews to be trustworthy and helpful to their search for senior care providers. Only a small minority (6%) tends not to believe them.
About 400 communities -- the top 1% of assisted living communities nationwide -- achieved this recognition.
The Caring Stars 2014 award was determined from consumer ratings and reviews posted on Caring.com between December 1, 2012, and December 1, 2013. To qualify, the community had to have received all of the following:
•Three or more reviews during the time frame, at least one of which with the highest rating of five stars
•An average overall rating (across all reviews on their listing) equaling greater than 4 stars
•No unresolved negative reviews
